SHIPPING & RETURNS

Everything you need to know

SHIPPING

If you order before 15:00 on working days, the order will be shipped the next day. Your package is expected to be delivered within 2-3 business days of ordering. If you order Friday after 3:00 PM, or during the weekend, your order will most likely be delivered on Tuesday or Wednesday.

* Please keep in mind that we depend on the delivering party, so it sometimes may take a little longer before you receive your package. We always try our hardest, to deliver your package as quickly as possible, but are also dependant on the chosen shipping party. We hope for your understanding and advise you to order gifts on time, allow at least 3 working days so that you are (quite) sure that you will receive the package on time.

DELIVERY OPTIONS

Netherlands

Standard shipping within 2-3 business days of ordering. Our shipping costs within the Netherlands are standard €3.75, from €50.00 the shipping costs are free.

Europe

We deliver to all countries within Europe, the delivery time is generally 3-4 working days. The shipping costs within Europe differ per country, from €8.75 per package for Belgium from €100 the shipping costs are free in all of the EU. Delivery fees to your country will be calculated at the checkout. Any customs charges that may be invoiced additionally will not be reimbursed by Scent with Love.

TRACKING OPTIONS

After your order, we will keep you informed of the delivery of your package. As soon as we have registered your order, you will receive an email about your Track & Trace details and an explanation about how to track your order by e-mail. Keep an eye on your spam folder too, because sometimes emails from us, or our delivery partners end up in the spam folder.

Do you have any questions or comments? Please contact us at hello@scentwithlove.nl

RETOURNEREN

Unfortunately, products that have been personalized cannot be returned. Please keep this in mind when ordering personalized items. If you are not satisfied with your personalized item, we would of course love to hear from you. Please contact us at hello@scentwithlove.nl

Non-personalized products can be returned within 14 days, calculated from the date you received the order. Contact us at hello@scentwithlove.nl and we will process your return within 24 hours. Please note that the shipping costs and responsibility for the return are for your own account. The shipping costs with track & trace amount to about € 6.95 for parcel shipping. We recommend that you keep the track & trace code well, Scent with love cannot be held liable for lost packages during returns.
When your return has been processed and accepted you will receive a confirmation from us by e-mail. The amount will be refunded within 14 days to the account of the original payment method.
You can return your package (after our approval by email) to the following address:

Scent with love Return
Displaystraat 15
1033 RZ Amsterdam

Netherlands